FAQs

Welcome to the alaeGT PET FAQ page. Below you’ll find answers to the most common questions about orders, shipping, payments, and returns. If you need further assistance, our support team is always here to help 🐾😊

🛒 How do I place an order?

Simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

🚚 What are your shipping times?

We offer Free Shipping on all orders 🚀
📦 Estimated Delivery Time: 4–7 Business Days
Please note that delivery times may vary due to location, carrier delays, or holidays.

💰 Do you really offer free shipping?

Yes! 🎉
All orders at alaeGT PET come with 100% Free Shipping, with no hidden fees.

📬 How can I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking number 📩
You can also track your order anytime using our “Track Your Order” page.

🔁 What is your return policy?

We offer a 30-day return policy from the date of delivery.
To be eligible:

• Items must be unused and in original condition

• Items must be in original packaging

For more details, please review our Return & Refund Policy.

💳 When will I receive my refund?

Once your return is received and approved:
✅ Your refund will be processed within 5 business days
🏦 The amount will appear in your bank account depending on your bank’s processing time

❌ Can I cancel my order?

Orders can be canceled only before they are shipped.
Once an order has been dispatched, it must follow our return process.

🐾 What if I receive a damaged or wrong item?

If your item arrives damaged, defective, or incorrect:
📸 Please contact us within 48 hours of delivery with photos of the issue.
We will replace the item or offer a refund at no additional cost.

🔒 Is my payment information secure?

Yes 🔐
All transactions are processed through trusted and secure third-party payment providers. We never store your payment details on our servers.

🌍 Do you ship internationally?

We ship to multiple regions. If your country is available, shipping options will appear at checkout. If you experience any issues, feel free to contact us.

📞 How can I contact customer support?

Our support team is always ready to help 😊

📧 Email: support@alaegt.store
📍 Address: 137 Abbeyhill Street, Glasgow G32 6LJ, United Kingdom
📞 Phone: 0713425678

Thank you for shopping with alaeGT PET 🐶🐱💙
Your pet’s happiness is our priority 🐾